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Shipping & Returns


Shipping Policy

All orders are shipped via USPS.

SHIPPING TIMES:

Orders are fulfilled M-F 9a-5p. Please allow 1-3 business days for your order to be processed.

You will receive tracking information the day your order ships. Please allow 24 hours for your tracking information to update.

For expedited orders, please email hello@shopauthenticity.net with your order number. Additional costs will apply. We will do our best to honor expedited orders when possible.

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Return Policy

Authenticity offers returns for store credit ONLY (NO REFUNDS NO EXCEPTIONS).

Once orders are placed no changes or cancellations can be made. Customers must contact us within 7 days of receving order to receive store credit. After the 7th day the item is considered finale sale.

Returns must be received within 7 days of contacting us regarding a return/exchange.

*Please note: store credit based on return does not include shipping charges, unless the return was a result of Authenticity's error. Swimwear and Accessories are Final Sale. Please allow 7-10 business days for your return to be processed. Please email hello@shopauthenticity.net to request to return.

*All sale or discounted items are FINAL SALE (NO EXCEPTIONS)

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To Return an Item

Send an email to Customer Support at hello@shopauthenticity.net, Be sure to include your name, order number, and brief description. If return is accepted, we will email you a "return number" to include with your return. Please return item to:

Authenticity Boutique                                                                        Attn: Returns                                                                                     402 Parkway Ave.                                                                       Smyrna, GA 30080

Please allow 7-10 business days for your return to be processed. Once processed you will receive an email issuing you a store credit in the amount of your purchase (less the return shipping costs). 

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Conditions

Items must be unused, unworn, undamaged, unwashed, with original tags attached.

Please email customer support at helloauthenticity@gmail.com to initiate the return process.